Booking Terms & Conditions for Public Courses
Joining Instructions
Course joining instructions will be sent out 14 days before your course start date. Please let us know by emailing bookings@softskillspro.co.uk, if you have not received them at least 7 days ahead of your course.
Payment
Payment must be made either by PayPal or directly into our account via our website. The booking will not be completed or confirmed until we receive your payment into account. Bookings should be made at least 14 days before the event takes place. In exceptional circumstances it may be possible to accept payment on the day of the course. Please contact us for further details.
Direct payments can be made using the following details.
Bank Name: Barclays
Account Name: Landell Fraser Ltd t/as Soft Skills Pro
Sort Code: 20-35-93
Account Number: 00783889
Please note that we do not retain any of your card details.
Cancellation Policy
All cancellations must be notified in writing. The following rates become payable to Soft Skills Pro if you cancel your booking.
Within 14 days: Full fee
Between 15 – 28 days: 50% of fee
More than 28 days: 15% of the course fee as an administration charge.
Substitute Delegates or Rescheduling Your Course
If you cannot attend the course, please contact us as you may be able to nominate a substitute person to attend in your place. In limited circumstances we may be able to book you onto another course. Please contact our offices if you need to discuss this further.
Programme Changes
Soft Skills Pro reserves the right to change the advertised programme without prior notice. Where this is necessary, we will give you as much notice as possible.
Seminar Cancellation
On rare occasions we may have to cancel a seminar due to unforeseen circumstances. Where cancellation is due solely to Soft Skills Pro, seminar fees will be refunded in full. Unfortunately, we do not accept responsibility for any other expenses or consequential loses which remain the sole responsibility of the delegate or person booking the course.
Travel Documents
Please note that all non-UK/EU citizens traveling to the UK or any other country to attend our courses, must ensure they have the correct travel documents before entering the country. Failure to do so may result in you being denied access into the relevant country and we will not be liable for any direct or indirect losses, incurred as a result of you being unable to attend the course. Please contact the relevant embassy or authorities for further details.
Privacy Policy and Data Protection
Soft Skills Pro handles all data in accordance with The Data Protection Act 2018 and GDPR. Please click here to read our Privacy and Cookie Policy.
Taxes
All courses and services exclude taxes such as VAT.
All courses include refreshments.